Refund policy
Return and Refund Policy
Each Lowe Bridges Farm product is made especially for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or a change of mind.
Please review the product description and size chart carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
After the issue is verified, we will provide a replacement or refund at no additional cost. You ordinarily will not need to return the defective item.
Cancellations and Order Changes
Contact us immediately if you need to cancel an order or change the size, color, or shipping address. We will make every effort to help, but changes and cancellations cannot be guaranteed after an order has entered production.
Once production begins, the order cannot be canceled or changed.
Refunds
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Contacting Us
To report an order problem, reply to your order confirmation email and include the information requested above.
You can always contact us at kelley@lowebridgesfarm.com with any additional product or shipping related concerns.
You can always contact us for any return question at kelley@lowebridgesfarm.com.